Assistant Managers are often in charge of the daily business operations. They verify employee schedules and ensure new hires understand their roles and duties. Assistant Managers handle phone calls regarding complaints and questions about orders or further escalations regarding services or products.
The Customer Service Senior Executive supervises order processing and order fulfilment tasks. He/She organises clients contact database, and monitors responses to customer requests and queries to minimise gaps in customer service delivery.
supervising and monitoring the work of administrative staff. processing invoices and managing office budgets. implementing and maintaining procedures/office administrative systems. organising induction programmes for new employees.
An Administration Officer, or Office Administrator, is responsible for the smooth daily operation of an office by managing administrative tasks, coordinating procedures, and supporting staff and clients.
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