CALL CENTER SUPERVISOR JOBS IN DUBAICALL CENTER SUPERVISOR JOBS IN DUBAI

A Call Center Supervisor organizes and directs the staff in an organizations call center. They are responsible for assessing their work, giving them feedback that maximizes performance, and hiring and training new team members. What are the duties and responsibilities of a Call Center Supervisor.

Manages and oversees a team of call center agents. Motivates and supports agents through feedback and communication. Measures KPIs like inbound calls, call waiting, and call abandonment. Assists with taking agents calls if they can handle the workload.