The Customer Service Executive is responsible for providing excellent customer service to customers via phone, email, and chat This includes resolving customer issues, answering customer questions, and providing customer support.
Executive Secretaries act as pivotal communication hubs, liaising between executive teams and various departments They facilitate information flow, coordinating meetings, and disseminating directives.
Carries out administrative duties such as filing, typing, copying, binding, scanning etc Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
conducting customer satisfaction surveys to understand what areas of the companys services need improvementscatering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolutioncurating streamlined email and social media communication mediums.
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