Call Center Manager
REF 1800589
11.05.2025 | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- Description
- A Call Center Manager is a professional in charge of hiring, training, and managing staff to handle customer service issues. They set, meet, and exceed goals by providing customers excellent service and helping motivate their team to do the same using key metrics.
- Requirements
- Proven experience as call center manager or similar position
Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
- Provisions
- Salary: to be discussed
- Publisher
- recruitment agency
- 50 - 200 employees