Service Manager
REF 1639560
06.10.2024 | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- Description
- We are looking for a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service managers responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the companys products and services.
Responsibilities:
Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the teams objectives and sales goals are met.
Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
Setting up and maintaining a service desk and evaluating its efficiency.
Resolving service desk problems and improving service methods to increase the service desks productivity and customer service.
Monitoring department issues and client complaints to create methods to lessen recurring issues.
Auditing work and customer service to ensure the companys high standards, efficiency, and productivity goals are met.
Maintaining strong relationships with manufacturers, dealers, and sales representatives.
Helping to train new employees in company procedures.
Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the companys adherence to these regulations, and remaining current on the industrys standards and new innovations, materials, tools, and processes.
- Requirements
- Experience: 3 years minimum
- Provisions
- Salary: to be discussed
- Medical insurance
- Publisher
- direct employer
- up to 50 employees