Front Desk Manager

REF 1703515

30.12.2024 | Dubai | full time

Description: Front desk managers are primarily employed in the hospitality industry and should not be confused with front office managers who are employed in any number of industries. The position of front desk manager entails managing the reception area, coordinating all front desk activities, and supervising the support staff.

Requirements: -Responsible for short and long term planning and the management of the hotel’s Front Office operations
-Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
-Maintain guest room inventory
-Coach and counsel employees to reflect Luxury Land Service Standards and Procedures
-Perform all tasks of a Front Office Staff as needed to facilitate service
-Ensure all operations and cash handling are done per policies and procedures
-Maintain excellent communication with the housekeeping department
-Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
-Analyze, investigate, and resolve guest complaints
-Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
-Insures proper staffing levels for customer service goals

Provisions: Salary: to be discussed; Residence visa provided; Medical insurance