Front Desk Manager

REF 1665308

09.11.2024 | Dubai | full time

Description: Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to a purpose.

Front Office Managers lead associates in significant service providing positions that may include front desk, bell, concierge, transportation and valet. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and venues, and transportation options. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing. Adept knowledge of financial reporting, proficiency in Resort Suites, Kronos, and Opera preferred.

Requirements: Front Desk Manager Requirements:
High school diploma or GED.
Bachelors degree in hospitality or similar.
A minimum of 2 years of experience as a front desk manager or similar.
Proficient in hotel front desk software such as HotelKey, innRoad, and Cloudbeds.
Good understanding of procedures and practices in the hospitality industry.
Excellent written and verbal communication skills.
Strong organizational and time management skills.
The ability to provide exceptional customer service.
Good leadership and training abilities.