Service Delivery Manager

REF 1636138

01.10.2024 | Abu Dhabi | full time

Description: We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The service delivery manager may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. The main tasks of a service delivery manager, however, include managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.

Responsibilities:
Maintaining positive relationships with customers.
Identifying customer needs and overseeing service delivery within the business context.
Leading the service delivery team, managing conflict, and ensuring the teams processes and tasks are carried out efficiently.
Managing finances and budgets.
Determining ways to reduce costs without sacrificing customer satisfaction.
Assessing customer feedback and using your creativity to establish, improve, and refine services.
Remaining organized and meeting deadlines.
Building partnerships and liaising with team leaders to determine the companys services, delivery criteria, and solutions for issues that may arise.

Provisions: Salary: to be discussed; Employment visa provided; Transportation; Medical insurance provided; Accommodation provided