Guest Service Manager

REF 1876452

20.08.2025 | Abu Dhabi | full time

Description: Responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, friendly and engaging service ,particular focus is on the customer, including ensuring guests have everything necessary to enjoy their stay.
• Lead and manage all aspects of the Guest Services department and ensure all service standards are followed
• Handle guest concerns and react quickly, logging and notifying proper areas
• Assist policies, procedures guests regarding hotel facilities in an informative and helpful way
• Follow department and service standard.
•Responsible for employees who working in customer-facing positions throughout ensuring that guests have overall positive experiences.
•With previous Experience in 4 Star Hotel

Requirements: Flexibility and a willingness to work beyond scheduled hours, including on weekends.
An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.
Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.
Reporting on daily operations in a timely manner.

Provisions: Salary: to be discussed; Employment visa; Transport provided; Medical insurance; Accommodation provided