Call Center Manager

REF 1605839

23.08.2024 | Abu Dhabi | full time

Description: 1.mapping plan every week of communication
2. Divide the client data with equal dept.
3.critical case handle and close
4.everyday provide details to all stakeholders

Requirements: High school diploma or equivalent.
More education or experience in a related field may be preferred.
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Knowledge of management principles and familiarity with company products, services, and policies.
Strong coaching and leadership skills, ability to motivate employees.
Decisiveness and attention to detail.
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
Polite, professional phone voice.