Reservation Officer

REF 1702379

28.12.2024 | Abu Dhabi | full time

Description: Reservations: Manages reservations, cancellations, and modifications, and ensures accurate and timely processing.
Customer service: Handles customer inquiries and issues, and provides exceptional customer service.
Records: Maintains accurate records of reservations, transactions, and guest profiles.
Communication: Communicates with other departments and follows up with clients to confirm reservations.
Special requests: Assists with special requests and accommodations.
Reports: Prepares reports on reservation activities, such as booking statistics and revenue reports.
Compliance: Ensures compliance with company policies and procedures.
Training: Participates in training and development programs.
Industry trends: Stays updated on industry trends and best practices.
Reservation officers should have excellent communication and interpersonal skills, strong organizational and multitasking abilities, and proficiency in reservation systems and software. They should also have knowledge of travel regulations, airline policies, and travel industry trends

Provisions: Salary: to be discussed; Employment visa provided; Transportation provided; Housing provided; Medical insurance provided