Secretary / Receptionist

REF 1837624

27.06.2025 | Umm Al Qaiwain | full time

Description: Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs yourself
Greet clients and visitors upon arrival, sign them in and obtain insurance information and any other necessary data
Provide patients with intake and new customer forms as well as copies of our office policies and legally required documents
Process payments from patients for co-pays and uninsured visits
Schedule appointments for new and recurring Clients based on Rooms and services availability
Maintain hard copy Clients records as well as the files stored in our EHR
Call clients and visitors to remind them of upcoming appointments and to help them schedule testing for off-site services
Provide clients and visitors with support and guidance as needed

Requirements: Responsibilities will include but not limited to:

Managing appointments and systems
General administration duties
Making appointments in person and over the phone
Facilitate patient flow by communicating with patients and clinical staff, with being aware of delays and important and confidential information
Respond to patients and visitor enquiries
Managing medical records and keeping information updated

Required skill set:

Professional phone etiquette
High level of customer service
Excellent verbal and communication skills
Interpersonal skills
Proven experience of working in a team
Be able to work under pressure
Able to manage time and prioritise workload
Problem Solving
Maintain confidentiality
Quick and efficient to learning processes & procedures
Possess strong computer skills
High attention to detail
Multi task
Strong organisational and follow up skills