Secretary / Receptionist

REF 1663998

07.11.2024 | Umm Al Qaiwain | full time

Description: Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy • Comply with hotel security, fire regulations and all health and safety legislation

Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary

Requirements: • Computer skills: Microsoft Suite including Word, Excel, Power Point. Project Management Tool experience is a plus
• Language skills: Arabic Native, English Fluent

Provisions: Salary: to be discussed; Medical insurance provided; Accommodation