REF 1503612
08.04.2024 | Ras Al Khaimah | full time
- General
- Location: Ras Al Khaimah
- Occupancy: full time
- Description
- Investigate customers problems and find solutions.
Communicate with customers via phone, email, or letter.
Hire, train, and terminate customer service agents.
Provide scripts to read from during phone calls.
Handle major incidents that cannot be resolved by agents.
Resolve complaints and order issues.
Ask customers to provide feedback on agents and customer service experience.
Keep abreast of new company products and services.
Issue refunds to customers.
Oversee product exchanges and returns.
- Requirements
- Experience: 5 years minimum
- Experience in UAE required
- UAE driving license is an advantage
- Male preferred
- Provisions
- Salary: to be discussed
- Accommodation
- Publisher
- recruitment agency
- up to 50 employees