REF 1766497
27.03.2025 | Ras Al Khaimah | full time
- General
- Location: Ras Al Khaimah
- Occupancy: full time
- Description
- A customer service assistant (CSA) is a companys first point of contact with customers, and is responsible for providing assistance and information, resolving issues, and enhancing the customer experience. CSAs can work in a variety of industries, including retail, telecommunications, finance, and healthcare.
- Requirements
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
- Provisions
- Salary: to be discussed
- Accommodation provided
- Publisher
- direct employer
- 50 - 200 employees