Guest Service Manager

REF 1502278

06.04.2024 | Fujairah | full time

Description: We need the service of the Guest Relation Agent to ensure the satisfaction of each customer during his stay in the interest of earning his loyalty. To personalize the stay of each customer in respect of the marketing promise, notably based on his loyalty status. Is responsible for all information so that the stay goes well.

Responsibilities
Follows up on the stay and the well-being of each customer
Is available to the customer for all requests related to his stay at the village (room change, transport…) and away from the village (in respect of legislation in effect and ethics)
Is attentive to any customer problem/complaint and proposes effective solutions
Enters lodging and maintenance requests from customers into the computer system
Provides daily follow-up on customer requests
Respects standards related to customer loyalty status (pre-stay contact, arrival correspondence, active listening…)