Front Desk Supervisor

REF 1616539

06.09.2024 | Dubai | full time

Description: Job Responsibilities
Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.
Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.
Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.
Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.

Requirements: High school diploma or relevant qualification.
A minimum of 2 years’ proven experience in a similar role.
Good understanding of office administration and basic bookkeeping practices.
Superb written and verbal communication skills.
Excellent organizational and multi-tasking abilities.
Strong knowledge of MS Office programs.

Provisions: Salary: to be discussed; Medical insurance provided; Accommodation provided