Front Desk Supervisor

REF 1506242

12.04.2024 | Dubai | full time

Description: Job Responsibilities
Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.
Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.
Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.
Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.

Requirements: Experience: 1 year
Secondary certificate
-Ability to work remotely if required
-First rate communication and influencing skills
-Good at developing relationships with Operational leadership
-Flexible – able to work at all levels and at hands on level
-Good level of numeracy
-Computer literate in MS Office
-Report writing
-Confident
-Self-motivated
-Enthusiastic
-Resilient