NEW
REF 1848831
15 hours ago | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- Description
- Investigate customers problems and find solutions.
Communicate with customers via phone, email, or letter.
Hire, train, and terminate customer service agents.
Provide scripts to read from during phone calls.
Handle major incidents that cannot be resolved by agents.
Resolve complaints and order issues.
Ask customers to provide feedback on agents and customer service experience.
Keep abreast of new company products and services.
Issue refunds to customers.
Oversee product exchanges and returns.
- Requirements
- Experience: at least 1 year
- Experience in UAE is an advantage
- Filipino preferred
- Provisions
- Salary: to be discussed
- Employment visa provided
- Medical insurance provided
- Publisher
- direct employer
- 50 - 200 employees