REF 1510775
19.04.2024 | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- Description
- We are looking for a competent Customer Service Supervisor to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance.
The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.
Responsibilities
· Assist in the formulation of targets for individuals and teams
· Hire and onboard new employees
· Answer questions from staff and provide guidance and feedback
· Anticipate escalation and take over calls when needed
· Devise ways to optimize procedures and keep staff motivated
· Ensure adherence to policies for attendance, established procedures etc.
· Keep management informed on issues and problems
· Prepare monthly/annual results and performance reports
- Requirements
- Experience: 1 - 3 years
- Experience in UAE is an advantage
- Bachelor Degree is an advantage
- Good English required
- Indian preferred
- Provisions
- Salary: to be discussed
- Employment visa provided
- Publisher
- direct employer
- 50 - 200 employees