Call Center Supervisor
NEW
REF 1878175
21 hours ago | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- Description
- A call center supervisor oversees daily operations, ensuring customer service representatives meet performance targets and adhere to company policies. They bridge management and agents, facilitating communication and implementing strategies to enhance customer satisfaction.13 Nov 2024
- Requirements
- High school diploma or equivalent, but more education, especially in management, is preferred.
Call center, customer service, or supervisory experience may be required.
Proficiency with technology, especially computers, software applications, and phone systems.
Exceptional verbal and written communication skills.
Strong understanding of company products, policies, and services.
Ability to coach, train, and motivate employees and evaluate their performance.
Excellent problem solving, leadership, and customer service skills.
- Provisions
- Salary: to be discussed
- Medical insurance
- Publisher
- direct employer
- 50 - 200 employees