Sales Man / Sales Lady

NEW

REF 1883372

NEW

13 hours ago | Dubai | full time

Description: Provide excellent service to the customer both internal and external
• Follow and adhere to the Customer Service Charter
• Manage refunds within business policy to ensure the customer is satisfied and will return
• Actively recruit customers to the database
• Focus on customer conversion through communication and interaction to help the customer find what they need
• Ensure the store is always set up to a high standard for our customers
• Is an expert fitter and can fit by tape measure and by eye
• Think customer in everything you do
• Ensure all sales and conversion targets are met and exceeded
• Minimise stock loss and constantly look for ways of reducing costs and improving profitability
• Proactively look for ways to decrease costs and drive efficiencies and communicate these to their Line Manager
• Assist in monthly stock takes
• Ensure product presentation is as per the brand guidance and is always to a high standard
• Ensure self is up to date on the full product offering and can talk confidently about the product production, style, sizing and brand history
• Advise on bestselling items, slow sellers and missing product opportunities to their Line Manager
• Ensure a high delivery of execution of retail and visual standards in store
• Ensure full compliance and adherence of self to the company policies and procedures
• Constant communication to Line Manager on factors influencing service and sales

Requirements: Passion for literature and a strong knowledge of different book genres.
Excellent communication and interpersonal skills.
Sales experience preferred but not required; a willingness to learn and grow is essential.
Enthusiastic, proactive, and a team player.
Greet customers.
Help customers find items in the store.
Check for stock at other branches or order requested stock for customers.
Provide customers with information about items.
Elevate complaints to management.
Keep track of inventory.
Fluent in English