Customer Service RepresentativeCustomer Service Representative

REF 1829448

16.06.2025 | Dubai | full time

Description: Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.

Requirements: • Bachelor’s degree in field of Marketing, Sales, Business Administration or other related field.
• Proven work experience on same field or sales and marketing field with at least minimum of 1 year related experience.
• Basic knowledge and techniques on B2B Marketplace / platforms
• Excellent organizational and time management skills
• Excellent communication skills
• Proficient and Excellent skill in Microsoft office tools such as, word, excel, outlook, and power point
• Ability to Manage stressful situations and strict deadlines
• Willing to work for long time hours if needed and necessary
• Ability to work, collaborate and coordinate with other departments
• Highly motivated and holding positive attitude and high level self esteem.