REF 1682877
02.12.2024 | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- Description
- Job Summary
The role holder is responsible for providing excellent customer service to existing as well as prospective clients by handling customer queries and complaints and providing quality and timely resolution in line with the established guidelines.
Core Responsibilities:
• Promotes good customer relations by providing customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always help
• Receives and responds to inquiries/complaints regarding the products, and ensures it is resolved in a timely manner
• Stays connected with existing customers to take feedback about products being delivered, their future needs, information about competitors’ activities (pricing and offers), etc.
• Assists in preparing reports pertaining to business development and sales to the senior management whenever required
• Analyses customer feedback and ensures necessary action is taken on improvement areas
• Follows up with relevant internal teams to resolve customer complaints and respond to any queries
• Ensures adherence to quality standards for all customer interactions
• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the year.
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development.
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.
- Requirements
- Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
- Provisions
- Salary: to be discussed
- Employment visa provided
- Transport provided
- Medical insurance
- Publisher
- direct employer
- up to 50 employees