Secretary / Receptionist

REF 1830629

17.06.2025 | Dubai | full time

Description: Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy • Comply with hotel security, fire regulations and all health and safety legislation

Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary

Requirements: High School Diploma or GED.
Formal qualification in office administration, secretarial work, or related training.
1-2 years of experience as an Administrative Secretary would be advantageous.
Advanced proficiency in managing documents, spreadsheets, and databases.
Ability to liaise internally and externally on administrative matters.
Exceptional filing, recordkeeping, and organizational skills.
Working knowledge of printers, copiers, scanners, and fax machines.
Proficiency in appointment scheduling and call forwarding systems.
Excellent written and verbal communication skills.
Exceptional interpersonal skills.