Customer Service ExecutiveCustomer Service Executive

NEW

REF 1678349

NEW

2 hours ago | Dubai | full time

Description: We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

Requirements: 1. Handling Sales Calls

2. Handling Service Complaints

3. Handling client and end customer concerns

4. Resolve customer complaints through technical service delivery team

6. Should have experience in Home Service or facilities management field.

7. Should have excellent command over speaking and written English

8. Should have excellent compute knowledge and good at using application

9. Should have knowledge of social media and social media marketing.

Provisions: Salary: to be discussed; Employment visa provided; Medical insurance provided