REF 1672518
18.11.2024 | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- Description
- Responsibilities
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
- Requirements
- • Bachelor’s degree in business administration or a related field.
• 2+ years of experience in a customer service role.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Ability to handle customer complaints in a professional manner.
• Ability to work under pressure and meet deadlines.
- Provisions
- Salary: to be discussed
- Residence visa provided
- Accommodation provided
- Publisher
- direct employer
- 50 - 200 employees