Customer Service AssistantCustomer Service Assistant

REF 1836952

26.06.2025 | Dubai | full time

Description: We are looking for a Customer Service Assistant who can assist customers with inquiries, complaints, and orders.

Responsibilities
Handle customer inquiries, complaints and orders in a professional manner
Provide information about products and services
Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution
Maintain customer records by updating account information
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Maintain a high level of product and service knowledge in order to provide adequate assistance to customers

Requirements: • The ability to actively listen to customers so they can adequately gauge and address their needs
• Excellent verbal communication skills to clearly share and relay information
• The ability to remain calm and polite when dealing with complaints or challenging clients
• Strong problem-solving skills to determine the best possible solutions for client issues
• Good command of the English language
• Presentable appearance and good hygiene in customer-facing environments