Customer Service AssistantCustomer Service Assistant

REF 1809164

22.05.2025 | Dubai | full time

Description: We are looking for a Customer Service Assistant that will be able to adhere to the following;

• Handling all incoming customer queries and questions
• Providing the appropriate service and information or referring clients to another department
• Referring problematic issues that they cannot solve to management
• Resolving customer complaints and issuing refunds as needed
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
• Providing quotations and checking product availability
• Handling payment transactions
• Adhering to a company’s policies and procedures at all times when assisting customers

Requirements: Certainly, here are some common requirements for a Customer Service Assistant role:

Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with customers and colleagues.

Customer Focus: A strong customer-centric mindset with a commitment to providing outstanding service and resolving customer issues.

Problem-Solving Skills: The ability to identify problems, analyze situations, and find practical solutions to address customer concerns.

Patience and Empathy: Patience in dealing with frustrated or upset customers and the ability to empathize with their situations.

Product Knowledge: Familiarity with the companys products, services, policies, and procedures to assist customers effectively.