Customer Service AssistantCustomer Service Assistant

REF 1711884

11.01.2025 | Dubai | full time

Description: Customer Assistant Job Summary
We are looking for an outgoing and positive customer assistant to join our growing team. In this role you will be responsible for answering incoming calls, assisting customers with questions and department transfers, and assisting our sales team with their revenue goals. Candidates should possess a friendly demeanor, an energetic and motivated work ethic, and the ability to work well within a team environment.

Customer Assistant Duties and Responsibilities
Field incoming calls, chats, and emails in a timely manner
Identify customer needs, concerns, and questions
Provide accurate information and solutions to customer queries
Handle customer complaints in a patient and compassionate manner
Direct callers to appropriate teams and/or departments as needed
Generate sales leads and forward to sales reps Return any and all voicemails in a timely manner Build professional relationships with customers through excellent customer service
Follow up with customers on questions and complaints

Requirements: Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.