Customer Service AssistantCustomer Service Assistant

REF 1708839

07.01.2025 | Dubai | full time

Description: A customer service assistant plays a vital role in providing exceptional customer support. Their responsibilities include answering inquiries, resolving issues, and assisting customers via phone, email, or in person. They also process orders, handle returns, and maintain accurate records. Excellent communication skills, patience, and a customer-focused mindset are essential for success in this role.Certainly, here are five key responsibilities of a customer service assistant in a single sentence each:

Customer Interaction: Customer service assistants must engage with customers professionally and assist them with inquiries and concerns via various communication channels.

Issue Resolution: They are responsible for efficiently resolving customer problems and ensuring satisfaction by finding effective solutions.

Order Management: Customer service assistants facilitate the ordering process, maintain order accuracy, and process returns in accordance with company policies.

Documentation: Keeping precise records of customer interactions and issues is crucial to monitor trends and provide insights for improvement.

Product Knowledge: They should stay informed about the companys products, their features, and updates to effectively educate and assist customers.

Requirements: Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively