Call Center Executive

NEW

REF 1629371

NEW

9 hours ago | Dubai | full time

Description: We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful Call Center Executive, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Call Center Executive Responsibilities:

-Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
-Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
-Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
-Building lasting relationships with clients and other call center team members based on trust and reliability.
-Utilizing software, databases, scripts, and tools appropriately.

Requirements: • Proficient in relevant computer applications
• 2-4 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately