Call Center Executive

REF 1513681

23.04.2024 | Dubai | full time

Description: • Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell Identify and escalate issues to supervisors
• Provide relevant information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned

Requirements: Experience: 3 years minimum; Experience in UAE is an advantage; Bachelor Degree is an advantage

Provisions: Salary: to be discussed; Transportation; Medical insurance provided