Guest Service Manager

REF 1833176

21.06.2025 | Dubai | full time

Description: Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise.
Understanding what guest expectations are and anticipating problems in order to prevent complaints.
Acting as a link between guests and hotel management.
Attending meetings with management to discuss problems and strategies for improvement.
Handling cash or payments made by credit card.
Understanding safety and emergency procedures.

Requirements: Experience: 3 years; Secondary certificate; Flexibility and a willingness to work beyond scheduled hours, including on weekends.
An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.
Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.
Reporting on daily operations in a timely manner.

Provisions: Salary: to be discussed; Employment visa provided; Transportation provided; Housing provided; Medical insurance provided