Guest Service Manager
NEW
REF 1788873
20 hours ago | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- To join : immediately
- Description
- This position is responsible for managing a team of guest services personnel and ensuring they provide exceptional customer service to guests. The role also involves responding to guest inquiries, handling complaints, and coordinating with other departments to ensure a seamless guest experience.
- Requirements
- Guest Service Manager Requirements:
High school diploma or GED required.
Bachelor’s degree in business administration, hospitality management, or hotel management.
The ability to speak, read, and write the language used in the workplace and knowledge of one or more additional languages is preferred.
A minimum of 2-5 years’ front desk experience as a hotel manager is preferred.
Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.
A proven track record of being able to lead a team and to multitask.
Flexibility and a willingness to work beyond scheduled hours, including on weekends.
An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.
Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.
Reporting on daily operations in a timely manner.
- Provisions
- Salary: to be discussed
- Employment visa provided
- Accommodation provided
- Publisher
- direct employer
- up to 50 employees