Front Desk Manager
NEW
REF 1718607
20 hours ago | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- Description
- Front Desk Manager Responsibilities:
Defining and implementing front desk objectives and procedures.
Hiring and training staff and managing the shift schedules.
Tending to guests complaints and questions and providing exceptional customer service.
Ensuring that the front desk and reception area is kept clean and organized.
Maintaining front desk office supplies and equipment.
Managing budgets, records, and contracts.
Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
Conducting performance reviews with the front desk staff.
Generating reports and feedback for presentation to the general manager.
Performing administrative duties such as filing and updating records, among others, as needed.
- Requirements
- Proven work experience as a Front desk manager or Reception manager
Hands on experience with office machines (e.g. fax machines and printers)
Thorough knowledge of customer service, office management and basic bookkeeping procedures
Proficiency in English (oral and written)
Solid knowledge of MS Office, particularly Excel and Word
Excellent communication and people skills
Good organizational and multitasking abilities
Problem-solving skills
High School diploma; additional certification is a plus
- Provisions
- Salary: to be discussed
- Medical insurance
- Publisher
- direct employer
- 50 - 200 employees