Phlebotomist

REF 1766861
27.03.2025 | Dubai | full time
General
Location: Dubai
Occupancy: full time
Description
The Patient Services Representative II (PSR II) represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctors office, a patient service center, in a house call environment, long term care or as business needs dictate.

Qualifications
Job Accountabilities (Responsibilities)
1.Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.
2.Administer oral solutions according to established training.
3.Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
4.Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
5.Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
6.Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.
7.Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
8.Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
9.Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
10.Assist with compilation and submission of monthly statistics and data.
Requirements
Requirements and skills
Proven experience as a Phlebotomist or Phlebotomy Technician
Experience with effective puncture techniques
Understanding of proper patient identification methods
Knowledge of legal requirements about drawing blood, handling fluid samples and use of relevant medical equipment and material
Ability to use computers to enter information
Excellent communication skills
Attention to detail
Ability to connect with various types of patients (such as children, elderly, pregnant women) and make them feel comfortable
Patience and presence of mind
Diploma in Phlebotomy or extensive on-the-job training
Certification is a plus
Provisions
Salary: to be discussed
Medical insurance
Publisher
direct employer
up to 50 employees