Medical Secretary

REF 1814406

28.05.2025 | Dubai | full time

Description: We are looking for a medical secretary to be responsible for administrative duties within our facility. You will be in charge of handling patient schedules, taking phone calls, and ensuring that patients receive excellent customer service overall. You will also be assisting with managing medical billing when necessary.

To be successful in this role, you will need prior experience in handling electronic medical records. Proficiency in Microsoft Office applications such as Word and Excel is also a huge advantage.

Medical Secretary Responsibilities:
Schedule, reschedule, and cancel appointments.
Take phone calls from patients, labs, and physicians.
Documents in telephone notes and assigns to proper staff.
Ensure health care patients receive excellent customer service.
Update management on physician schedule changes for vacations, meetings, etc.
Check voicemails and respond to phone calls.
Contact patients and schedule overdue appointments.
Call patients to remind them of upcoming appointments.
Comply with office policy and procedures.
Assist in managing medical billing.

Requirements: Requirements
• Requirements and skills

Proven experience as a medical secretary or similar administrative position

Knowledge of medical terminology, regulations and medical office procedures; knowledge of medical coding is strongly desired

Experience processing insurance claims

Familiarity with basic bookkeeping

Knowledge of MS Office, databases and EHR systems

Outstanding communication skills

Patience and discretion

Organizational and multitasking skills

High school diploma; additional training in Medical Administration is a plus