Health Coordinator
REF 1510607
18.04.2024 | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- To join : immediately
- Description
- This position is responsible for coordinating patient related needs and facilitated access for Executive Health (EH) Patients. This role is accountable for a broad range of patient access and scheduling responsibilities, including interfacing with contracted entities for coordination of employees, support for outreach events, and the day to day communication for EH inquiries. The coordinator ensures high efficiency and service excellence by maintaining seamless patient access and flow of patients with the goal on increasing EH volumes.
PRIMARY JOB DUTIES AND RESPONSIBILITIES
• Serves as primary liaison and coordinator for Executive Health patients
• Monitoring, management and coordination of EH calendar for scheduling patients
• Attends to all phone calls and email queries in relation to the program/services/costs/final bills/prescriptions/referrals/follow-ups via the contact center, EH mobile phone or direct referrals
• Attends to the Executive Health mailbox daily
• Shares patients itineraries and cost estimates with both the patients and EH team members and collaborates closely with the Patient Access Representatives
• Prepares patients medical questionnaires for nurses to make clinical calls to the patients
• Completes confirmation calls prior to visits and updates any changes/rescheduling/cancellations to team
• Monitors completion of Deposit Fee payment for each EH patient prior to scheduling – involves liaising closely with financial councellors
• Attends multiple outreach events throughout the year that allow for scheduling of a high number of patients (excluding during Covid)
• Monitors preparation of EH patient itineraries and care plans during their appointment
• Organizes and books external referrals for patients if needed i.e. Healthpoint (for women’s health) and Orthopedic
• Documents monthly volume of completed visits and yearly follow-up of EH patient visits
• Manually collects all required EH data via the EH Tracker (Sharepoint) - inquires, source, status, scheduling, discharge, retention
• Strives to continually improve Executive Health access and ensure the highest quality of service and hospitality
• Facilitates coordination of the best medical care and hospitality services provided through all functions of Executive Health Department for CCAD patients, their families and patient referral sources
• Liaise closely with all CCAD staff and communication between patient and CCAD physicians and medical staf
• Supports the managers and the director to identify and implement potential initiatives and strategies to enhance CCAD’s Executive Health capabilities and effectiveness
- Requirements
- Experience: 5 years minimum
- Provisions
- Salary: to be discussed
- Employment visa
- Medical insurance
- Publisher
- direct employer
- 50 - 200 employees