Call Center Supervisor
REF 1678734
27.11.2024 | Al Ain | full time
- General
- Location: Al Ain
- Occupancy: full time
- Description
- Manages and oversees a team of call center agents. Motivates and supports agents through feedback and communication. Measures KPIs like inbound calls, call waiting, and call abandonment. Assists with taking agents calls if they can handle the workload.
- Requirements
- High school diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Provisions
- Salary: to be discussed
- Medical insurance provided
- Accommodation
- Publisher
- direct employer
- up to 50 employees