Customer Service RepresentativeCustomer Service Representative

REF 1511841

20.04.2024 | Al Ain | full time

Description: Responsible for processing Third Party Partners (TPPs) and direct customer orders including accurate backlog management and timely revenue recognition in adherence to the companys goals, policies and procedures. They will also ensure the coordination of team activities for key processes such as backlog, Oracle support and management of Key Performance Indicators (KPIs). They will mentor fellow associates within CSA organization and use DBS tools to drive sustained process improvement.
Process purchase orders received from TPPs and direct customers within the assigned territory.
Update of backlog and revenue recognition files and drive Daily management.
Invoice in a timely manner including monthly billings
Preparation and submission of export documentation to ensure timely revenue recognition.
Concisely communicate order status to TPPs and direct customers.
Handling all customers calls by taking ownership and responsibility
Managing customers inquiries such as pricing, stock availability, delivery, order status and product information
Work closely with commercial operations and internal support functions to drive growth and continuous improvement.
Interface with Sales Administration / Logistics / Purchasing to confirm delivery / installation / warranty terms for Instrument order
Support commercial forecast accuracy by providing estimates throughout month• Instrumental in integration of newly acquired businesses.
Mentor and support colleagues in team .

Requirements: • Bachelor’s degree in field of Marketing, Sales, Business Administration or other related field.
• Proven work experience on same field or sales and marketing field with at least minimum of 1 year related experience.
• Basic knowledge and techniques on B2B Marketplace / platforms
• Excellent organizational and time management skills
• Excellent communication skills
• Proficient and Excellent skill in Microsoft office tools such as, word, excel, outlook, and power point
• Ability to Manage stressful situations and strict deadlines
• Willing to work for long time hours if needed and necessary
• Ability to work, collaborate and coordinate with other departments
• Highly motivated and holding positive attitude and high level self esteem.