Customer Service AssistantCustomer Service Assistant

REF 1740545

19.02.2025 | Al Ain | full time

Description: A customer service assistant plays a vital role in providing exceptional customer support. Their responsibilities include answering inquiries, resolving issues, and assisting customers via phone, email, or in person. They also process orders, handle returns, and maintain accurate records. Excellent communication skills, patience, and a customer-focused mindset are essential for success in this role.Certainly, here are five key responsibilities of a customer service assistant in a single sentence each:

Customer Interaction: Customer service assistants must engage with customers professionally and assist them with inquiries and concerns via various communication channels.

Issue Resolution: They are responsible for efficiently resolving customer problems and ensuring satisfaction by finding effective solutions.

Order Management: Customer service assistants facilitate the ordering process, maintain order accuracy, and process returns in accordance with company policies.

Documentation: Keeping precise records of customer interactions and issues is crucial to monitor trends and provide insights for improvement.

Product Knowledge: They should stay informed about the companys products, their features, and updates to effectively educate and assist customers.

Requirements: Responsibilities will include but not limited to:

Managing appointments and systems
General administration duties
Making appointments in person and over the phone
Facilitate patient flow by communicating with patients and clinical staff, with being aware of delays and important and confidential information
Respond to patients and visitor enquiries
Managing medical records and keeping information updated

Required skill set:

Professional phone etiquette
High level of customer service
Excellent verbal and communication skills
Interpersonal skills
Proven experience of working in a team
Be able to work under pressure
Able to manage time and prioritise workload
Problem Solving
Maintain confidentiality
Quick and efficient to learning processes & procedures
Possess strong computer skills
High attention to detail
Multi task
Strong organizational and follow up skills