Call Center Executive

NEW

REF 1873407

NEW

38 hours ago | Ajman | full time

Description: A Call Center Executive is responsible for handling customer inquiries and requests over the phone, resolving issues, and providing product or service information. They typically work in a call center environment, managing both inbound and outbound calls, and often utilize scripts and CRM systems.
Key Responsibilities:

Requirements: High school diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.