Call Center Supervisor

REF 1687452

09.12.2024 | Abu Dhabi | full time

Description: manages a team of customer service representatives in a call center. Their responsibilities include:
Team management: Overseeing daily activities, ensuring employees adhere to policies, and monitoring attendance and performance
Hiring and onboarding: Filtering resumes, interviewing, and selecting candidates
Training and coaching: Developing agents and addressing their learning

Requirements: Proven experience as call center supervisor or similar supervisory position
Experience in customer service is essential
Proficient in English; Good knowledge of additional languages will be a definite plus
Working knowledge of MS Office
Tech savvy with knowledge of telephone equipment and relevant computer programs
Knowledge of performance evaluation procedures
Outstanding communication and negotiation abilities
A results-oriented approach
Excellent organizational and leadership skills
Ability to work under pressure
High school diploma