Call Center Supervisor

REF 1503709

08.04.2024 | Abu Dhabi | full time

General: Location: Abu Dhabi; Occupancy: full time; To join : within 1 month

Description: A Call Center Supervisor is a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide support for clients. They also assist in hiring new employees while monitoring their teams success on an ongoing basis.

Requirements: High school diploma or equivalent, but more education, especially in management, is preferred.
Call center, customer service, or supervisory experience may be required.
Proficiency with technology, especially computers, software applications, and phone systems.
Exceptional verbal and written communication skills.
Strong understanding of company products, policies, and services.
Ability to coach, train, and motivate employees and evaluate their performance.
Excellent problem solving, leadership, and customer service skills.