Sales Man / Sales Lady
REF 1662000
04.11.2024 | Abu Dhabi | full time
- General
- Location: Abu Dhabi
- Occupancy: full time
- To join : immediately
- Description
- Provide excellent service to the customer both internal and external
• Follow and adhere to the Customer Service Charter
• Manage refunds within business policy to ensure the customer is satisfied and will return
• Actively recruit customers to the database
• Focus on customer conversion through communication and interaction to help the customer find what they need
• Ensure the store is always set up to a high standard for our customers
• Is an expert fitter and can fit by tape measure and by eye
• Think customer in everything you do
• Ensure all sales and conversion targets are met and exceeded
• Minimise stock loss and constantly look for ways of reducing costs and improving profitability
• Proactively look for ways to decrease costs and drive efficiencies and communicate these to their Line Manager
• Assist in monthly stock takes
• Ensure product presentation is as per the brand guidance and is always to a high standard
• Ensure self is up to date on the full product offering and can talk confidently about the product production, style, sizing and brand history
• Advise on bestselling items, slow sellers and missing product opportunities to their Line Manager
• Ensure a high delivery of execution of retail and visual standards in store
• Ensure full compliance and adherence of self to the company policies and procedures
• Constant communication to Line Manager on factors influencing service and sales
- Requirements
- - Reception Duties:
Greet and welcome visitors in a professional and friendly manner.
Answer and direct incoming calls to the appropriate departments.
Manage the reception area, ensuring it is clean and presentable.
Handle incoming and outgoing mail and packages.
Monitoring the use of equipment and supplies within the office.
- Sales Duties:
Actively engage in sales-related activities, such as lead generation and customer outreach.
Serve the Staff and office visitors.
Dealing with queries or requests from visitors and employees.
- Administrative Support:
Assist with general administrative tasks, including data entry, filing, and maintaining office supplies.
Coordinate and schedule appointments and meetings.
Provide support to colleagues with various administrative tasks as needed.
- E-commerce.
Collaborate with the sales team to assist in organizing the materials and the tools in the boutique, and the preparation of proposals, presentations, and sales materials.
Maintain customer databases and updated records of interactions.
Customer Service:
Ensure a positive customer experience by addressing inquiries and providing accurate information.
Assist customers in the showroom, providing product information and guidance.
Communication:
Communicate effectively with both internal teams and external clients.
Serve as a liaison between customers and the sales team, ensuring timely and accurate information exchange.
- Qualifications:
High school or equivalent; additional qualifications in Business Administration or Sales are a plus.
Proven experience in a receptionist or customer service role with at least 1 year in the UAE.
Basic understanding of sales principles and customer relationship management.
Excellent communication and interpersonal skills.
Proficient in MS Office (Word, Excel, Outlook).
Strong organizational and multitasking abilities.
Positive attitude and a customer-centric approach.
Key Competencies:
Customer-focused
Proactive and adaptable
Strong organizational skills
Excellent communication skills
Team player
Ability to work in a fast-paced environment.
- Ability to Commute:
- Provisions
- Salary: to be discussed
- Employment visa
- Medical insurance
- Accommodation
- Publisher
- direct employer
- up to 50 employees