REF 1669991
15.11.2024 | Abu Dhabi | full time
- General
- Location: Abu Dhabi
- Occupancy: full time
- Description
- Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
- Requirements
- English Speaking is must with Arabic language(preferred)
NO allergies of any kind
NO Phobia as she will be working very close to bees environment
- Provisions
- Salary: to be discussed
- Employment visa
- Publisher
- direct employer
- up to 50 employees