Customer Service ExecutiveCustomer Service Executive

REF 1683255

02.12.2024 | Abu Dhabi | full time

Description: Mission: As a Client Adviser, you will be an ambassador of the Brand, ensuring that every Client is treated according to the company promise. You will strive to discover your Clients and their every need, and to guide them across the Brand.

You will proactively reach out to your Clients in order to achieve individual and team goals.

Responsibilities:
• Drive and achieve individual and team objectives and be accountable for sales results
• Welcome every Client and provide the best Client experience
• Advise Clients across the Brand and all product categories
• Engage with Clients to develop long-term relationships, leveraging different clienteling tools, in order to foster Brand loyalty
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store
• Learn and master Brand and product knowledge
• Respect company Brand standards in terms of grooming and behavior
• Follow the company’s policies and procedures

Requirements: • Bachelor’s degree in business administration or a related field.
• 2+ years of experience in a customer service role.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Ability to handle customer complaints in a professional manner.
• Ability to work under pressure and meet deadlines.