Customer Service ExecutiveCustomer Service Executive

REF 1522217

07.05.2024 | Abu Dhabi | full time

Description: Good communication skills, hard work, able to understand customer requirements. Answer phone calls in a more professional manner and provides information about products and services as required by the callers
They are responsible for taking or canceling orders, and obtaining details of customer complaints
Keep records of interactions and transactions of customers; keeping a record of details of customer complaints, inquiries, and comments
Process orders, applications, and forms
Render administrative support to other customer care team members when the need arises, or as instructed
Follow up with customers and their complaints; ensuring that customer’s requests are attended to accordingly
Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company

Requirements: Skills Required
Experience working in a First Line IT Support Role.
Excellent verbal and written English (MUST)
Proficient in one other European language (French, Spanish, German, or Italian) is preferred.
Professional telephone manner.
Accuracy and attention to details essential.
Candidate must be a strong Multi-tasker with good organizational and prioritizing skills.
Good knowledge of Microsoft Software is preferable.
Excel VLOOKUP knowledge will be advantageous.

Knowledge Required
Good knowledge of Microsoft and Apple softwares essential.
Very good knowledge of computer troubleshooting, from Windows based products to Apple OS.
Knowledge of installing Windows 10 and OSX operating systems.
Experience with remote support software such as Logmein or Anydesk.
Knowledge of Assembling and disassembling computers, laptops, MacBooks, iMacs and iPads.
Troubleshooting software and hardware problems including removing viruses and backing up old data Changing RAM, HDD, CPUs.

Provisions: Salary: to be discussed; Residence visa provided; Medical insurance; Accommodation