NEW
REF 1895377
33 hours ago | Abu Dhabi | full time
General
Location: Abu Dhabi
Occupancy: full time
To join : immediately
Description
Customer inquiries: Answering customer questions and providing information over the phone, email, webchat, social media, or in person
Processing orders and returns: Processing orders, returns, and transactions, and issuing receipts
Resolving complaints: Handling customer complaints and issues, and issuing refunds when needed
Providing information: Sharing information with customers on products and services, such as prices and deals
Demonstrating products and services: Demonstrating products and services to customers
Documenting customer interactions: Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
Requirements
Job Purpose
The main purpose of the role is to ensure that all DP World guests and VIP visitors to Corporate Head Office, are provided with prompt assistance and cordial attention. This role is also to coordinate and handle various administrative tasks to support smooth office support. The front desk is a sensitive post that reflects the first image of DPW HO.
Key Accountabilities
• Greet and welcome visitors and VIP guests offering information and assistance
• Answer incoming calls promptly, courteously and in a professional way
• Coordinate with the Office Assistants, arranging their daily schedule and preparing their monthly overtime sheet
• Familiarize names of regular visitors and greet them accordingly.
• Assist in organizing transfers for visitors if required and re-confirm booking of conference room etc.
• Anticipate the need for taxis and follow up in order to avoid delays
• Receive couriers and mails and dispatch them accordingly
• Maintain cleanliness in the reception area and lobby at all times, in case of maintenance or any other service required, inform the relevant department.
• Be aware of local emergency and other business units telephone numbers
• Assist visitors who require assistance with the business cent re. Provide walk in guests with guidance and information of the company
• Update the telephone directory and listing for head office staff
• Maintain stationery & grocery account for head office staff.
• Assist the department with administrative and clerical support as required
• Be prompt and punctual in performing duties.
• Maintain appropriate standards of conduct and professional appearance.
• Awareness, adherence and implementation of company policies and procedures.
• Maintain all department information confidential and secure.
• Respond to work requests from department staff in a timely and accurate manner. Perform data collection, analysis and reporting to support Manager for decision making purposes.
• Draft letters, correspondence, memos, charts, documents, tables, graphs, and plans as requested.
• Maintain positive working relationships with department staff and customers.
• Assist with any other job assigned to support the smooth functioning of the department.
• Promote and demonstrate positive behaviours in harmony with DP World’s Principles, values and culture
• Ensure that the highest levels of safety are applied in all activities.
• Understand and adhere to DP World’s Code of Conduct and Ethics policies
• Perform other related duties as assigned
Provisions
Salary: to be discussed
Medical insurance provided
Publisher
recruitment agency
50 - 200 employees